Refund & Return Policy
Last Updated: October 2026
Thank you for shopping with GOD Says So™. We are grateful that you have chosen our products to keep God’s truth visible in your everyday life and in the lives of the children you love.
GOD Says So™ products are made especially for you after your order is placed. Because our products are made to order, we are unable to accept traditional returns or exchanges for reasons such as ordering the wrong size or color, or simply changing your mind.
Please review product descriptions, colors, and size guides carefully before placing your order.
We want you to receive your order the way it was intended.
If your item arrives damaged, defective, has a manufacturing error, or you receive an incorrect item, please contact GOD Says So™ within 30 calendar days of delivery.
Please include:
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Your name
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Your order number
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A brief description of the problem
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Clear photo(s) showing the issue
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A photo of the entire product when requested
Once we review the issue and determine that the item qualifies, we will work with our fulfillment partner to provide an appropriate resolution, which may include a replacement or refund.
You generally will not be required to return a damaged or defective product unless we specifically ask you to do so.
Because each product is made to order, we do not accept returns or exchanges when:
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The wrong size was ordered
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The wrong color was ordered
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The customer changes their mind
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The product was received as ordered, but a different product or variation is preferred
Please use the sizing information provided on the product page before placing your order.
Because our products are individually printed or embroidered, slight variations may occur from one finished product to another.
Small differences in color, print placement, garment dimensions, or appearance that fall within normal production tolerances are not generally considered manufacturing defects.
Colors displayed on a computer, phone, or tablet may also vary slightly from the actual product because screens display colors differently.
We begin processing orders soon after they are received.
If you need to cancel an order or change an address, size, color, or other order information, please contact us as soon as possible.
We will do our best to accommodate your request if production has not begun.
Once an order has entered production, however, we may no longer be able to cancel or modify it because the product is already being made specifically for you.
Submitting a cancellation or change request does not guarantee that the request can be completed.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address causes an order to be returned, lost, or undeliverable, a complimentary replacement or full refund may not be available.
If you notice an address error after placing your order, please contact us immediately. We will attempt to correct it if the order has not progressed too far in production or shipping.
If your order appears to be lost in transit, please contact us so that we can investigate the shipment.
For qualifying domestic U.S. shipments that have not arrived within 30 calendar days and qualifying international shipments that have not arrived within 45 calendar days, claims must be reported promptly so that we can work with our fulfillment partner.
If tracking shows an order as delivered but you cannot locate it, please first:
- Verify that the shipping address on your order is correct
- Check around the delivery location
- Check with members of your household
- Check with neighbors when appropriate
- Contact your local carrier or post office
- Confirm that the package was not taken to a nearby pickup location
Packages confirmed by the carrier as successfully delivered may not qualify for a complimentary replacement or refund.
When a refund is approved, GOD Says So™ will issue the refund through the payment method or payment system used for your purchase whenever possible.
Please allow time for your financial institution or payment provider to process the refund after it has been issued.
Original shipping charges, when applicable, may not be refundable unless the refund results from a qualifying damaged, defective, incorrect, or otherwise eligible order.
If there is a problem with your order, please contact us before attempting to return an item.
GOD Says So™ Customer Care
Email: donna@godsaysso.com
Website: www.godsaysso.com
Please include your order number so we can assist you as quickly as possible.
We truly appreciate every order and want to handle genuine problems with care, fairness, and integrity.